Introduction
This Privacy & Cookie Policy explains how AmanGo Hostel handles personal information in connection with our website, booking enquiries, and related guest communications.
We aim to be transparent. We do not claim absolute worldwide legal compliance in every jurisdiction, and no online system can guarantee that data will never be accessed unlawfully. We take reasonable measures appropriate to our size and services.
Data we collect
Depending on how you interact with us, we may collect:
- Identity and contact details such as name, email address, and phone number.
- Nationality or citizenship information when needed for stay administration or legal requirements.
- Government-issued ID details when required by law or our check-in process.
- Stay details including check-in and check-out dates, number of guests, room type preference, and special requests.
- Message content you send through contact or booking forms.
- Technical data such as IP address, device type, browser, and approximate location derived from network data.
- Cookie and analytics identifiers as described below.
- Payment-related status information. Card or wallet payments are typically processed by a payment gateway; we do not aim to store full payment card numbers on our own systems.
Why we use your data
We use personal data to:
- Respond to enquiries and process booking requests.
- Confirm stays, communicate about arrivals, and provide guest support.
- Comply with legal obligations that may apply to accommodation providers.
- Operate, secure, and improve the website (including debugging and analytics).
- Detect and prevent fraud, abuse, or security incidents.
- Send service-related messages about your booking or enquiry (not marketing by default unless you separately agree where required).
Retention
We keep personal data only as long as reasonably needed for the purposes above, including booking records, guest communication history, legal obligations, dispute handling, and security logs.
Retention periods vary by record type. When data is no longer needed, we take reasonable steps to delete or anonymize it, subject to backups and legal holds.
Security
We use reasonable technical and organizational measures to protect personal data, such as access controls, encrypted transport where supported, and limiting staff access to need-to-know information.
No method of transmission or storage is perfectly secure. If we become aware of a personal data incident that requires notification, we will follow applicable legal requirements.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of personal data we hold about you, or ask us to restrict certain processing.
To exercise these rights, contact info@amangohostel.com. We may need to verify your identity before fulfilling a request. Some rights may be limited where we must keep records for legal, security, or contractual reasons.
Children
Our website and booking services are directed to adults responsible for arranging stays. We do not knowingly collect personal data from children for marketing purposes.
If a booking involves minors, an accompanying adult or responsible party must provide information. Contact us if you believe we have collected a child's data inappropriately.
International transfers
If you contact us from another country, or if our processors store data in other locations, your information may be processed outside your home country.
Where transfers occur, we rely on contractual and organizational measures that are reasonable for our operations. Ask us if you need more detail about processors relevant to your enquiry.
Policy changes
We may update this Privacy & Cookie Policy periodically. The published version on this page is the current one. Significant changes may also be communicated through the website or by email when appropriate.
Privacy contact
For privacy questions or requests, contact AmanGo Hostel at info@amangohostel.com or +84902435656 / +84898093838.