Booking request process
You may submit a booking request through our website forms or other channels we publish. A request is an enquiry or pending reservation until we confirm it.
Submitting a request does not by itself guarantee a bed or room. Confirmation depends on availability, accurate information, and any payment conditions that apply to your rate.
Confirmation, email, and booking code
When a booking is accepted, we typically send a confirmation by email including key stay details and, where applicable, a booking code or reference.
Please keep your confirmation. Check spam or promotions folders if you do not see it. Contact us promptly if details look wrong.
Accurate information
Guest names, contact details, dates, party size, and special needs must be accurate. Mistakes can affect room assignment, pricing eligibility, or check-in.
Tell us as soon as possible if anything changes before arrival.
Prices, taxes, fees, and currency
Displayed prices may change before confirmation. Taxes, service fees, or other charges may apply depending on the rate and stay details.
Currency, inclusions, and any extra fees will be shown during booking or confirmed in writing where possible. After confirmation, price changes generally apply only as stated in your confirmation or by mutual agreement, except for clear technical errors we correct under the errors section below.
Maximum guests, children, and minimum age
Each room or bed type has a maximum occupancy. Exceeding occupancy without approval is not allowed.
Rules for children and any minimum booking age are shown during the booking flow when configured, or you can contact AmanGo Hostel for the conditions that apply to your stay. We do not invent age thresholds on this page.
Identification at check-in
Guests may be required to present valid government-issued identification at check-in, as required by law or our house process.
We may be unable to accommodate guests who cannot complete required identity checks.
Check-in and check-out times
Standard check-in and check-out times are provided in your confirmation or by contacting us. Early check-in or late check-out may be available subject to availability and any applicable fee disclosed to you.
If you will arrive late, please notify us in advance so we can plan access arrangements where possible.
Special requests
We try to accommodate reasonable special requests (such as bed preferences or accessibility notes) but cannot guarantee every request unless we confirm it in writing.
Date or room changes
Requests to change dates, room type, or guest count depend on availability and rate rules. Changes may result in a price adjustment.
See our Cancellation Policy for shortened stays, cancellations, and related outcomes.
Deposit and payment deadlines
Some rates require a deposit or full prepayment by a stated deadline. Deadlines and amounts are shown during booking or in your confirmation email. Contact us if those details are unclear.
Failure to pay by the deadline may result in cancellation of the pending or confirmed booking according to the stated conditions.
Payment methods and third-party gateways
We may accept payments through third-party payment gateways, bank transfer, or other methods we publish. Gateway providers process payment data under their own terms.
Your bank or payment provider may charge fees or apply foreign-exchange rates. Those costs are generally outside AmanGo Hostel's control unless we expressly state otherwise.
Remaining balance and invoices
Any remaining balance is typically due according to your confirmation (for example, before or at check-in). Ask us in advance if you need an invoice or receipt format we can reasonably provide.
Booking for others and groups
If you book for other guests, you must have their authority to share their details and accept applicable policies on their behalf. The lead guest remains a primary contact for communications and payment issues unless we agree otherwise.
Group bookings may have additional conditions communicated during enquiry.
OTA bookings
Stays booked through Booking.com, Agoda, or other online travel agencies are also subject to that platform's terms, payment flow, and cancellation rules.
Please manage changes or cancellations through the channel where you booked unless the OTA instructs otherwise. We will coordinate where helpful.
Technical price errors and fraud prevention
If a price or offer is displayed due to an obvious technical error, we may cancel or amend the booking and offer you a corrected rate or a refund of amounts you paid to us for that erroneous booking.
We reserve the right to refuse or cancel bookings that appear fraudulent, duplicate, abusive, or inconsistent with our policies or legal obligations, and to request additional verification before confirming payment.