How to cancel
To cancel a booking made directly with us, contact AmanGo Hostel by email at info@amangohostel.com or by phone at +84902435656 / +84898093838, and include your booking code or stay details.
For OTA bookings, use the platform's cancellation tools unless instructed otherwise.
When a cancellation request is recorded
A cancellation is generally considered received when we confirm we have recorded it, or when the OTA shows a successful cancellation status.
Sending a message outside business hours may mean the request is processed on the next operating period. Keep your confirmation for your records.
Free cancellation
Some rates allow free cancellation under conditions shown during booking and in your confirmation email. Those specific conditions take precedence over this general overview.
If free-cancellation windows are not shown for your rate, contact us to confirm what applies to your stay.
Late cancellation
Cancellations outside a free-cancellation window may incur charges according to the rate rules disclosed to you. We do not invent fee percentages on this page.
Contact us promptly if you need to cancel; earlier notice often provides more options where the rate allows flexibility.
Non-refundable rates
Non-refundable or prepaid promotional rates may not be refundable if cancelled, changed, or unused, except where mandatory law requires otherwise or where we expressly agree in writing.
Date changes and shortened stays
Date changes are treated as a modification subject to availability and rate rules. Shortening a stay after confirmation may be treated like a partial cancellation for the unused nights.
Any adjusted price or refund eligibility will follow the conditions for your rate and confirmation.
No-show and late arrival without notice
If you do not arrive on the scheduled check-in date and do not cancel or notify us as required, the booking may be treated as a no-show.
No-show outcomes (including charges or release of the room) follow the conditions stated for your booking. Late arrival without notice may affect our ability to hold the reservation.
Cancellation by AmanGo Hostel
We may cancel a booking when required for safety, legal compliance, property closure, unresolved payment failure, suspected fraud, or material breach of our policies.
Where we cancel for reasons not caused by the guest, we will discuss a suitable remedy such as rebooking assistance or a refund of amounts paid to us for unused nights, as applicable.
Refunds, methods, and processing time
Eligible refunds are usually returned via the original payment method when possible. Processing time depends on banks, payment gateways, and the channel used.
Bank fees or foreign-exchange differences may be applied by your provider and may not be recoverable by AmanGo Hostel. Contact us for the expected timing for your case.
Force majeure
Extraordinary events beyond reasonable control—such as natural disasters, epidemics, major transport disruption, or government or authority orders—may prevent travel or operation of the property.
In such cases, we will review options in good faith (for example date changes or refunds of unused amounts paid to us) according to the circumstances, applicable rules, and evidence available. Outcomes can vary; contact us as early as possible.
- We may ask for reasonable supporting evidence when force-majeure relief is requested.
- OTA bookings may also be subject to the platform's force-majeure or extenuating-circumstances policies.
Bookings via Booking.com, Agoda, and other OTAs
Cancellations and refunds for OTA bookings follow the rules of the platform and the rate you selected there.
Please cancel through Booking.com, Agoda, or the relevant OTA when that is the booking channel, and contact us if you need on-property assistance.
Contact
For cancellation or refund questions, contact AmanGo Hostel at info@amangohostel.com or +84902435656 / +84898093838.